Privacy Policy

Welcome to Elena Kreatives & Fashion. Your privacy and satisfaction are important to us. Please read the following policies carefully before using our website or making a purchase.

Privacy Policy

At Elena Kreatives & Fashion, we are committed to protecting your personal information and ensuring a safe shopping experience.

Information We Collect

We may collect personal details such as your name, phone number, email address, and delivery information when you place an order or contact us.

How We Use Your Information

Your information is used to process orders, communicate with you, improve our services, and provide a better customer experience.

Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your card or payment details.

Sharing of Information

We do not sell, trade, or share your personal information with third parties, except when necessary to deliver your order or comply with legal obligations.

Cookies

Our website may use cookies to improve your browsing experience and analyze site performance.

Data Protection

We take appropriate measures to safeguard your personal information from unauthorized access or misuse.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@elenakreativesandfashion.com
Phone/WhatsApp: +254 711 125 984

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Return & Refund Policy

Thank you for shopping with Elena Kreatives & Fashion. By making a purchase, you agree to the following terms:

No Returns or Exchanges

All sales are final. We do not accept returns or exchanges once products have been purchased and delivered.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will review the issue and may offer a replacement where applicable.

Order Responsibility

Customers are responsible for confirming all order details, including product selection, size, color, and delivery information before completing the purchase.

Refunds

Refunds are not provided after purchase, except in cases where an error is confirmed on our part.

Contact Us

For any issues or inquiries regarding your order, please reach out to us:

Email: info@elenakreativesandfashion.com
Phone/WhatsApp: +254 711 125 984